Embedding lean, agile and service design principles to deliver business outcomes
Directed (and hired) cross-functional teams both onshore and offshore, multi-million-pounds P&L management, budget and spend control, procurement of third-party vendors and delivery partners across many digital portfolios and multidisciplinary teams to create digital products and services that meet business goals and user needs.
Meticulously produced targeted digital marketing campaigns, seamless, frictionless customer experience and user journeys; removing apathy, drive customer satisfaction, acquisition and retention and with better ROI and competitive disruption.
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